Frequently Asked Questions

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Yes, all of our battery operated products come with a one year manufacturing defect warranty from the date of purchase. We will only replace qualified defective items with a one-time replacement of the original product.

No, due to the nature of our wellness products, we do not issue refunds or remove credit card charges on items that have shipped. We will only replace qualified defective items with a one-time replacement of the original product.

Please allow 4-6 weeks from the time you ship the product back to us.

Not at this moment. Please contact us to learn more about ways you can partner with buzzed™

We care about your health and wellness. Our products are body safe and independently lab tested to ensure each item meets or exceeds international safety standards.

Cleaning and care vary for each item depending on the material it’s made of and its splashproof/waterproof rating. In general, you can wash your products with a toy cleaner or mild soap such as hand soap, and warm water. Water based lubricants are safe to use on all of our toys. Do not use silicone lube with silicone toys. Always test hybrid or oil based lubricants on a discreet spot of your toy before use to ensure compatibility.

For more information on how to care for your specific buzzed™ item, contact us.

If your buzzed™ product is rechargeable:

     • Check whether the product is properly charged. Begin by plugging your charger in and attaching it to the product. Follow the instructions on the card that came with your product.
     • For buzzed™ products with a pin charger, make sure the pin is pushed all the way into the opening. For buzzed™ products with a magnetic charger, make sure both contacts are lined up properly with the charging contacts on the product.
     • You’ll know your buzzed™ product is charging when an indicator light turns on and flashes off and on. Once the product is fully charged and ready to use, the indicator light will stop flashing and the light will glow steadily.

     • For pin hole charging devices, please plug into charging port gently. If inserted heavily, it could cause the waterproofing seal to fail, voiding your manufactures warranty.

If your buzzed™ product still doesn’t work, contact us.

All orders are shipped in a plain brown box. The packaging is completely anonymous with just your address and ours. To insure discretion, all orders will have "Collective" as the shipped from company name.

We charge a flat rate of $6.99 for standard shipping to the continental United States. Shipping to Alaska, Hawaii and U.S. territories is $14.99. Standard shipping on orders over $150 is free.

When will my order be shipped?
Most orders are fulfilled on the same day and ship the following business day.